Refund policy

Returns & Refunds Policy

Your satisfaction matters to us. Here’s our returns policy for The British Body House.

Hygiene Policy

For the safety and wellbeing of all our customers, we are unable to accept returns on opened or used products. This is in line with standard hygiene regulations for beauty and skincare products.

Unopened Items

If you change your mind, you may return unopened, unused products in their original sealed packaging within 14 days of receiving your order. Return postage costs are the responsibility of the customer unless the item is faulty or damaged.

Faulty or Damaged Items

If your order arrives damaged or there is a fault with your product, please contact us within 30 days of receipt at thebritishbodyhouse@gmail.com with your order number and a photo of the issue. We’ll arrange a replacement or full refund promptly.

How to Request a Return

Email us at thebritishbodyhouse@gmail.com with your order number and reason for return. We’ll guide you through the process.

Please note: We recommend using a tracked service for returns, as we cannot be responsible for items lost in transit.